> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shoppex.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Issue full or partial refunds from the dashboard.

Refund any completed order from the order detail page in **Orders**. Full or partial — you set
the amount.

The refund is initiated on the original gateway:

* **Stripe refunds** go back to the buyer's card via Stripe.
* **PayPal refunds** go back to the buyer's PayPal balance or original funding source.
* **Crypto refunds via direct wallets** are not automatic — you have to send the funds back
  manually from your own wallet. Mark the order refunded in Shoppex and send the transaction
  separately.
* **Cryptomus / Oxapay** refunds work through their own dashboards.

## Crypto refund amounts

For crypto, the refund is calculated at the **current exchange rate**, not the rate at
purchase. If a buyer paid $100 in BTC and BTC has doubled, refunding that $100 worth means
sending roughly half the original satoshis.

## Refunds and store credit

Instead of refunding to the original payment method, you can credit the buyer's Shoppex
wallet on your store. The buyer then uses that balance on a future order. Configure
shop-wide behavior under **Settings → Payments → Store Credit**:

* Allow refunds to be issued as wallet credit.
* Set a default expiry on credits (days, or never).
* Cap the per-customer balance.

## Refunds and fulfillment

Refunding doesn't automatically revoke what was delivered:

* **File** downloads stay accessible from the buyer's order page. You can revoke manually if you
  need to.
* **Serials** stay assigned to the buyer. Mark them as revoked from the order to release them
  back into your pool (or burn them).
* **Discord roles** — refunding a subscription invoice does not auto-revoke. Revoke the role
  from your Discord server or wait for the subscription to expire.

## Subscriptions

Refunding a subscription's most recent invoice does not cancel the subscription. To stop the
recurring billing, cancel the subscription separately from **Subscriptions** in your dashboard.