Chargeback Shield

When a buyer charges back, the bank only ever hears one side of the story — theirs. Most sellers never respond, so the money is gone. Chargeback Shield answers every single dispute for you, builds the proof from your own order data, and submits it before the deadline. Its companion, Ban Radar, watches your dispute rate around the clock and steps in before your payment provider shuts your account down. You will find it in the dashboard under Security → Chargeback Shield (/security/disputes). The first time you open it, before any dispute has come in, it introduces itself: what it does, what it costs, and where to configure it.

​

How it works

A chargeback (also called a dispute) is filed against the gateway that processed the payment. Stripe disputes live in Stripe, PayPal disputes live in PayPal. Shoppex receives the notification, surfaces it here, and goes to work automatically.

​

The Disputes view

The Disputes tab is where you work. A health strip across the top answers the question merchants actually care about, is my account safe?, followed by every dispute and its current state. The health strip carries three numbers:

• Dispute rate (90d) — your rate over the last 90 days, colored Healthy, At risk, or High risk against the zone where processors start watching. This is the headline, because account survival, not recovery, is what costs sellers their business.
• Open · submitted — how many cases are still in flight versus already sent to the bank.
• Win rate — how many you have won and lost, and how much money has been recovered.

Each row in the list leads with the amount and a plain-English reason, for example “Buyer claims fraud” or “Buyer says they never got it.” It also shows the order it belongs to, and a status badge. Disputes raised on charges that did not originate from a Shoppex order are labeled Not a Shoppex order. Shoppex still tracks these for your account health, but it has no first-party evidence to defend them with.

​

A single case

Opening a dispute shows everything Chargeback Shield knows about it. This includes the amount and reason, the evidence packet it assembled, the submission history, and the customer details captured at checkout. For a won case, the submission history shows the evidence was submitted automatically and the outcome, a Won badge in the corner. You can add an internal note to any case for your team. Notes are private and never sent to the bank.

​

Settings — what to fight and what to let go

Open Settings from the Chargeback Shield header to decide how much Chargeback Shield does on its own.

• Fight disputes for me — Fully automatic submission. Turn it off to approve every case yourself. If you forget to review a case, Chargeback Shield still submits it 24 hours before the deadline, so nothing is ever lost to silence.
• Ask me first above ($) — When automatic fighting is on, set a value here to hold the biggest disputes for your approval. Smaller disputes are handled for you, and anything above the amount waits for your approval. If you never want to be asked, leave the field empty.
• Let small disputes go — Fighting a $5 dispute costs more than it is worth, and accepting it keeps your account healthier. Below the limit you set, Chargeback Shield accepts the dispute instead of fighting it, and accepting a dispute is never charged a fee.
• Refund fraud warnings instantly — When a buyer’s bank flags a payment as fraud before a dispute is filed, refunding it quickly stops the chargeback from happening. The same small-dispute limit applies here.
• Alerts — Email and Telegram alerts for new disputes and their results, so you are never surprised by an outcome.

​

What it costs

Chargeback Shield is success-based. There is no monthly subscription and nothing to pay up front.

• A fee applies only on disputes it wins for you. When the autopilot submits your evidence and the case is won, Chargeback Shield keeps 18% of the recovered amount (10% on Business).
• The fee goes on your monthly statement. It is billed alongside your other platform fees at the end of the month, never deducted from your wallet or held back from a payout.
• You are never charged for a loss, an accept, or a case you handled yourself. Lost disputes, small disputes you let go, and disputes you won directly in Stripe or PayPal carry no fee.

​

Ban Radar — keeping your account alive

Winning disputes is only half the job. The other half is keeping your dispute rate out of the zone where Stripe and PayPal freeze your money and close your account. That is Ban Radar, the second tab inside Chargeback Shield (/security/ban-radar). Ban Radar tracks your rate every day and shows it three ways:

• Account status — Healthy, At risk, or High risk, with the number of disputed payments behind it.
• Dispute rate — your current rate, next to the point where Stripe starts watching accounts.
• Protection — whether extra checkout protection is currently Normal, Protected, or at Maximum.

​

Automatic protection

When your rate climbs, Ban Radar can tighten your checkout to bring it back down, then relax it again once you recover. The protection it applies is a runtime layer on top of checkout. It never changes your saved settings:

• Card buyers verify their card before paying (3-D Secure)
• VPN and proxy buyers are blocked
• High-risk connections are blocked
• Repeated purchases from the same buyer are limited

The Rate trend chart plots your dispute rate against the danger line. If the rate is rising, the chart estimates how long until you reach it. The per-payment-provider breakdown splits the rate across Stripe and PayPal so you can see which account is under pressure. Every escalation and relaxation is recorded in the History timeline.

​

What Chargeback Shield is good for

For the blocking side of fraud, banning specific buyers, IPs, or regions after the fact, see Disputes & chargebacks and the Security → Blocked list.