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Documentation Index

Fetch the complete documentation index at: https://docs.shoppex.io/llms.txt

Use this file to discover all available pages before exploring further.

Every buyer who completes an order on your shop gets a customer profile. From the Customers tab you can see their order history, lifetime value, contact them through the inbox, credit their wallet, promote them to an affiliate, or block them.

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What’s on a customer profile

  • Order history with status and amount per order.
  • Lifetime value across all gateways combined.
  • Contact details: email, name, phone, country, city, postal code, and linked Discord ID.
  • Current wallet balance and transaction history.
  • Affiliate status (if enrolled) with referral count and commission earnings.

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Wallet (store credit)

You can credit a customer’s wallet from the customer detail page. Use it for:
  • Refunding orders as credit instead of cash (cheaper for you, sticky for the buyer).
  • Promotional gifts, win-back campaigns, apology credits.
  • Affiliate commissions paid out as store credit instead of crypto.
Wallet balances have configurable expiry (off by default). The shop-wide settings live at Settings → Payments → Store Credit — toggle refunds-as-credit, default expiry days, and the per-customer balance cap. Transaction types in the wallet ledger: CREDIT, DEBIT, REFUND, PROMO, ADJUSTMENT, PAYMENT, EXPIRED. The ledger is immutable.

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Affiliates

Any customer can become an affiliate of your shop. Configure the program from Marketing → Rewards (or directly from a customer’s profile under Customers → Affiliate):
  • Affiliate revenue — toggle on, then set the percent affiliates earn on referred sales.
  • Customer discount — toggle on, then set the percent off the affiliate’s referral link gives to buyers.
  • Custom link approval — whether you manually approve custom affiliate links.
Affiliates request payouts from their customer dashboard. You approve from the Affiliates section of yours. Payouts can settle to crypto or to the customer’s wallet on your store (converted-to-credit).

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Blocking customers

If a customer is fraudulent or abusive, block them from Security → Blocked (/security/blocked), or directly from the customer’s row action menu. Block by:
  • Email
  • IP / IP range
  • Country
  • Domain (in their email)
  • ASN
  • ISP
  • City
  • Crypto wallet address
Use the narrowest match that catches the abuse. Whole-country bans are blunt; ASN or IP-range bans are usually what you want for a repeat offender.

Next: Support tickets

How the support inbox works.