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The File fulfillment mode delivers a download to every buyer immediately after payment. The buyer sees the download from their customer dashboard at any time the order is valid.

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Uploading

Open your product → Files tab → upload. You can attach multiple files to a single product if buyers should get a bundle (e.g. ZIP + PDF + license file).

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File size

Product file uploads are capped at 50 MB per file in the dashboard UI, with the effective hard ceiling at 16 MB at the API gateway — anything larger fails the upload regardless of the UI cap. For larger assets, host the file on your own storage (S3, Cloudflare R2, your CDN) and point the product at an external URL. Shoppex delivers the URL through the same protected delivery flow, so the buyer experience is identical.

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Updating the file

Replace files at any time from the product’s Files tab.

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Download protection

Downloads are gated by the buyer’s logged-in customer dashboard session — anyone who isn’t signed into the buyer’s customer account can’t pull the file. There’s no public sharable URL that can leak. If you suspect abuse on a specific order (one buyer’s link being shared widely), revoke the order from your dashboard. The buyer immediately loses access.