Refund any completed order from the order detail page in Orders. Full or partial — you set the amount. The refund is initiated on the original gateway:Documentation Index
Fetch the complete documentation index at: https://docs.shoppex.io/llms.txt
Use this file to discover all available pages before exploring further.
- Stripe refunds go back to the buyer’s card via Stripe.
- PayPal refunds go back to the buyer’s PayPal balance or original funding source.
- Crypto refunds via direct wallets are not automatic — you have to send the funds back manually from your own wallet. Mark the order refunded in Shoppex and send the transaction separately.
- Cryptomus / Oxapay refunds work through their own dashboards.
Crypto refund amounts
For crypto, the refund is calculated at the current exchange rate, not the rate at purchase. If a buyer paid 100 worth means sending roughly half the original satoshis.Refunds and store credit
Instead of refunding to the original payment method, you can credit the buyer’s Shoppex wallet on your store. The buyer then uses that balance on a future order. Configure shop-wide behavior under Settings → Payments → Store Credit:- Allow refunds to be issued as wallet credit.
- Set a default expiry on credits (days, or never).
- Cap the per-customer balance.
Refunds and fulfillment
Refunding doesn’t automatically revoke what was delivered:- File downloads stay accessible from the buyer’s order page. You can revoke manually if you need to.
- Serials stay assigned to the buyer. Mark them as revoked from the order to release them back into your pool (or burn them).
- Discord roles — refunding a subscription invoice does not auto-revoke. Revoke the role from your Discord server or wait for the subscription to expire.